Claims Administrator

Job Title

Claims Administrator

Salary

Our salaries are competitive and reviewed regularly to ensure they remain fair and in line with the wider industry.

Location

Lockerbie House, Alexandra Industrial Estate, Locarno Road, Tipton, DY4 9SJ

Our Company

Doocey Group is a family-run utility and civil engineering contractor with over 40 years’ experience built on strong, Black Country values. We’ve experienced significant growth over the past 10 years which we’ve achieved through consistently delivering high quality work on behalf of our clients, including National Grid and South Staffordshire Water. We pride ourselves on the strength of our relationship with our clients and subcontractors and despite operating in a very fast-paced and often challenging industry, we will soon register a turnover of £100m, a significant milestone for the organisation. If you’re looking to join a business that values hard work, loyalty and ambition, you’ll feel right at home here.

The Role

The Claims Administrator will be responsible for administering and overseeing all insurance claims from initiation through to resolution. This role requires excellent organisational skills and the ability to handle multiple workstreams efficiently

Responsibilities

• Act as the key point of contact in dealing with claims on behalf of Doocey Group
• Dealing with all claims from 1^st notification of loss to completion, including logging and filing of all relevant information and raising claim payments with agreed SLA’s
• Follow up on information and regularly liaise with brokers, insurers, loss adjusters, clients, and internal managers
• Attend weekly department meetings to discuss the status of ongoing claims
• Analyse and present claims data to identify and understand any trends
• Consistently maintaining an effective diary system
• Liaise with internal stakeholders (Contract Managers, Complaints Team, Plant and Transport Teams) to agree liability and settlement amount
• Liaise with external stakeholders (Utility Asset Owners, Insurance Companies, Insurance Brokers, Loss Adjusters) to agree liability and settlement amount
• Work with the wider SHEQ team to achieve department goals, KPIs and targets

Personal Qualities

• Strong communication skills and excellent telephone manner
• Proactive approach, always
• Strong listening skills
• Ability to manage stakeholder expectations
• Excellent organisational skills
• Ability to prioritise own workload
• Ability to prepare senior management/Director reports
• Ability to analyse data and spot trends

Technical Skills & Experience

• Significant administrative experience is required, preferably within a fast-paced SME environment

Qualifications & Training

• A comprehensive knowledge of Microsoft Office software, especially Microsoft Word, Outlook and Excel.

Additional Information

Doocey Group value a diverse workforce and welcome applications form all sections of the community, regardless of any protected characteristics.

Please note that we operate with a preferred supplier list and will not accept unsolicited CVs from recruitment agencies with whom we do not have an existing agreement.

By submitting your application, you consent to Doocey Group retaining your CV, application details, and personal information for the purpose of considering you for current and future employment opportunities. Your information will be stored securely and will only be shared internally as necessary.